IT Administrator

We are looking for an IT Administrator to support our internal infrastructure and ensure smooth day-to-day operations across the company. This role is focused mainly on IT administration and user support, while experience in security-related tasks will be considered a strong plus.

You will work closely with employees across the organization, helping to maintain hardware, software, user access, and internal systems, while also supporting selected security and compliance activities.

IT Support and Administration:

• Configure and maintain laptops, including OS installation and standard Montrose setup.
• Manage hardware maintenance, such as battery replacements and RAM upgrades.
• Provide technical troubleshooting for hardware and software issues.
• Manage the configuration of mobile devices and tablets.
• Provide recommendations for new device orders based on organizational needs.

Identity & Access Management (IAM):

• Administer user accounts and permissions across key platforms: Google Workspace, Jira, Bitwarden, AWS, and GitHub.
• Manage access for AI tools such as Claude (including Claude Code), ChatGPT (including Codex), and Cursor.
• Maintain comprehensive digital documentation of the organization's hardware and software inventory.

ISO Compliance and Quality Management:

• Serve as a core member of the ISO team with a deep understanding of ISO 27001 and ISO 9001 standards.
• Act as the designated ISO Security Officer for the firm.
• Conduct internal ISO audits and participate actively in external audit processes.

Network and Infrastructure:

• Oversee WiFi network maintenance and perform network monitoring.
• Monitor and troubleshoot network-related issues

Security & Compliance

• Support administration of security tools and endpoint protection software
• Assist with security audits and access reviews
• Participate in ISO-related processes and internal audits
• Help maintain security best practices across the organization

• Strong problem-solving skills with a focus on high-quality customer service.
• Experience in an IT department within a support or security-focused team is a plus.
• Proficient knowledge of Windows and macOS operating systems.
• Familiarity with VLAN, IPsec, SSL VPN, and WiFi administration.
• Experience with hardware configuration and troubleshooting.
• Ability to manage user accounts, permissions, and IT assets.

• Experience in information security or cybersecurity-related tasks.
• Familiarity with AWS, GitHub, Jira, or Bitwarden.
• Knowledge of ISO 27001 / ISO 9001 standards.

• Technical phone screening (~30 minutes)
• Technical interview(~2 hours)
• Non-technical call with hiring manager or one of the Recruitment Team(~45 min)