IT Security Officer & Administrator

IT Support and Administration:

• Configure and maintain laptops, including OS installation and standard Montrose setup.
• Manage hardware maintenance, such as battery replacements and RAM upgrades.
• Provide technical troubleshooting for hardware and software issues.
• Manage the configuration of mobile devices and tablets.
• Provide recommendations for new device orders based on organizational needs.

Information Security:

• Act as the primary administrator for Bitdefender and other security software.
• Conduct regular security audits of firewalls, network configurations, and "least privilege" access.
• Serve as the first responder for all security-related incidents and inquiries.

Identity & Access Management (IAM):

• Administer user accounts and permissions across key platforms: Google Workspace, Jira, Bitwarden, AWS, and GitHub.
• Manage access for AI tools such as Claude (including Claude Code), ChatGPT (including Codex), and Cursor.
• Maintain comprehensive digital documentation of the organization's hardware and software inventory.

ISO Compliance and Quality Management:

• Serve as a core member of the ISO team with a deep understanding of ISO 27001 and ISO 9001 standards.
• Act as the designated ISO Security Officer for the firm.
• Conduct internal ISO audits and participate actively in external audit processes.

Network and Infrastructure:

• Oversee WiFi network maintenance and perform network monitoring.
• Handle escalations for network malfunctions and act as the first point of contact for network issues.
• Assist with AWS maintenance in collaboration with the DevOps team.

Operational Support:

• Conduct on-site and remote onboarding/offboarding processes.
• Provide building tours for newcomers, including parking guidance and alarm PIN creation.
• Manage physical access requests and building access cards.

• Strong problem-solving skills with a focus on high-quality customer service.
• Experience in an IT department within a support or security-focused team is a plus.
• Proficient knowledge of Windows and macOS operating systems.
• Familiarity with VLAN, IPsec, SSL VPN, and WiFi administration.